The Role
We are looking for a Client Services Manager to be the leader of our client services team. The role is extremely important to the company as our clients central point of contact for customer service enquiries and you will have two (2) direct reports.  You will also be working closely with the Directors of the company in an operational coordination capacity.
  
So if you’re looking for more responsibility, the opportunity to exercise your growing management skills and get more senior level experience this role is perfect.
  
The Company
The company is a dynamic IT business who’s vision is to become one of the most well known brands in Australia for providing innovative IT services.  The office feels like Google and the culture revolves around a passion to have fun, be professional and provide great customer service.

Who will this position suit?
This position will suit someone with the following attributes:
  
- Looking for a step up and career advancement.
- Someone who is genuinely excited about the role.
- Has had hospitality or similar experience, where multi-tasking is a way of life.
- Small to Medium Business experience.
- Management Experience (Do you always gravitate to managing other people & clients?)
- Experience in a busy, high volume task oriented role.
- Someone eager to contribute and go on the journey with a company that’s fast growing.

How will you be successful?
Your application will be successful if you have the attributes described above.  You will be required to hit the deck running, so you need to have the passion and experience for client services.

Role & Responsibilities
Duties:
- Account Management (Non Sales).
- Escalation for urgent client requests.
- High level client enquiries (Office relocation, Network Upgrades, etc).
- Accounts: Monthly & Quarterly invoicing & Monthly Direct Debit.
- Project Coordination.
- Work with internal technical management teams to satisfy client requests.
- Contracts & Various Administrative Tasks.
- Client Engagement Meetings.
- Attend Management Meetings.
- General Client Services (feedback, issue follow ups, etc).
- Office Management.
  
'Must have' requirements:
- Excellent Communication Skills (Native English speaker).
- Excellent Written Skills.
- Presents Well.
- Customer Focus and Attention to Detail.
- Must show ability to work on schedule and be on time.
- Must love multi-tasking.
  
Your technical expertise:
- Microsoft Office.
- MYOB.
  
Experience
Two (2) or more years experience in Account Management, Customer Service, Hospitality or similar is preferred.
  
Remuneration
Remuneration will be based on experience.
  
  
We look forward to receiving your application.
  
*Please Note we will only be contacting short listed candidates.